Natasha Bullock

Promoted from Billing and Admin Coordinator based on performance. New to sales when I started — got up to speed quickly and began closing clients within a short time.

• ▸Sell subscription-based financial products via inbound calls, using consultative discovery to guide clients through purchase decisions.
• ▸Manage 50 to 100 inbound leads weekly generated through paid marketing channels, converting approximately 60% to closed clients on programs averaging $450 to $600 over a 4-month term.
• ▸Conduct discovery calls to assess client budget, decision-making authority, and specific credit needs, tailoring pace based on client readiness.
• ▸Re-engage dormant leads by proactively following up with prospects who did not convert initially, successfully bringing a portion back into the pipeline and closing them.
• ▸Cross-sell and upsell existing clients on credit monitoring subscriptions and credit builder accounts, driving incremental recurring revenue.
• ▸Build trust quickly with clients by listening first and adjusting communication style to match where each person is in their decision process.
• ▸Manage client records and pipeline in Credit Repair Cloud and DisputeFox, maintaining accurate documentation across the full client lifecycle.
• ▸Process client payments and billing setup in Billsby, including card entry and account activation.
• ▸Prepare and mail dispute correspondence on behalf of clients.
• ▸Train and onboard new sales hires on call handling, CRM workflow, and discovery best practices.

• ▸Managed end-to-end client billing operations, including processing and resolving declined payments to minimize account disruption.
• ▸Conducted proactive client check-ins and follow-ups, strengthening client relationships and supporting long-term retention.
• ▸Prepared and delivered client correspondence and account documentation with accuracy and professionalism.

• ▸Provided daily assistance and emotional support for clients, building strong relationships through consistent follow-through.
• ▸Child Care Provider, Special Needs Support — CCRC Program, California.